frequently asked questions, answered.

A: Yes. If we don’t feel it’s a win/win for you or us, we don’t do it. If we’re not a match or committed to the same goal, then our copywriter services are not for you.

A: Most clients are pleased with the copy we write. However, if you aren’t happy with the finished result, please don’t hesitate to tell us what you don’t like about it. We’ll rewrite the copy to your specific guidelines at our expense once. If that is not to your satisfaction we will refund 50% of your total project fee.

A: We think it is important to remember your marketing isn’t or shouldn’t be about you. It’s about what message brings the most money through the door. Having worked in the industry for 31 years, that’s the belief and our customers appreciate this honesty. So if you don’t agree with that marketing concept it may be best that we go our own ways before we do any business together.

A: Can you control people’s buying patterns? Of course not. We can’t guarantee success because when you market a product or service, there are a lot of variables to consider. Price, consumer preferences, are they existing or new customers and current events. These are issues and variables that we cannot control.

So while we’re happy to guarantee the copy we write, due to marketing, financial and other variables, we cannot control things such as interest rates. Therefore, we don’t guarantee specific sales results.

A: You don’t, and neither do we. You are hiring us as your professional copywriters. Our goal is to increase the likelihood that the copy we write based on our years of experience in writing online and offline sales copy will outperform your current marketing.

No-one has the guaranteed formula for beating a current control or ensuring a winning promotion every time.

A: Your insight and honesty into your goals, your marketing message and what you think makes your business/product or service different. We also need to understand our time is just as important as yours.

A: It all depends on what the project is, the complexity of the project, your availability, and our schedule at the time. However, we’ll give you an expected first draft supply date when we cost your project.

A: Delays are OK to a point as long as you let me know and we don’t have to chase you. Our time is just as important as yours. Part of our service is to keep things on track for you. Just contact us to make sure we’re on the same page.

A: No. Your time, product or service and skills are extremely valuable, and so are ours. Your project will not be started until your deposit or payment in full has been received.

A: If your project is under $2,000 AUD and you are a first-time customer, payment is required in full upfront before your project is started. Nothing personal, just a business rule we have. Once we have done business once, this will no longer apply.

If you are a new customer and your project is over $2,000 AUD you have the option of using our save your cash flow payment plan service. Many of our new clients love this because many have multiple copywriting, content and social media projects they’d like us to do for them.

With our save your cash flow payment plan service you can get your projects started with just 50% deposit so it is easier on your cash flow and keeps your project/s on track. Once you receive the first draft of copy from us, your weekly payment plan kicks in. All save your cash flow payment plans are customised to suit you and set out on your tax invoice.

Please note – This is for copywriting, content writing, social media or other projects valued at $2,000 AUD or more. Additionally failure to keep to the payment schedule once we have started may result in your project being held back. We’ll also require the details of a valid credit card from you, which I use for security purposes. Or, you can have your weekly payments deducted from the credit card that you supply if you prefer.